Free Shipping on all orders over $50

Returns and Exchanges

We offer a 30 day return policy on returns from the date of order.

See below for your 2 options when returning your online purchase:

Exchange

If you order the incorrect size or colour and you would like to change it here is the way to do it:

  • Step 1: Order and buy the correct ones online. We'll send these within 1-2 business days.
  • Step 2: Post the incorrect ones back with a tax invoice inside saying you'd like a refund as you have ordered the correct size online.
  • Step 3: Wait and you'll received the correct ones shortly and once we have received the returning ones you'll be refunded for those less a $5 re-stocking fee.  

Please note we only offer FREE shipping for orders over $50 on your initial order. When you return an incorrect item you will be charged a $5 re-stocking fee for each item whether it is for an exchange or refund. There is no refund for shipping charges.

** Please send your shoes back in its original shoe box with packaging around it or in a satchel. Do NOT send them back in the shoe box alone and have address labels etc on the actual shoe box. If you do send it this way and the box is damaged with address labels on it etc you will be charged a $5 re-stocking fee plus 20% of the original RRP of the item.

You can NOT exchange on items that are 40% off or more from their original price (RRP).

Refund

Refunds are available on all items excluding items that have been discounted by 40% or more from their original price (RRP). 

Any refunds will incur a $5 re-stocking fee per item. Please send the item back with a copy of the tax invoice inside and a brief note stating that you'd like a refund.

The refund is for the cost of each item. There is no refund on shipping charges.

If you have any questions please drop us an email or call us.

Postage 

All of the return post costs will be incurred by the customer if a refund or exchange is required. If you use the 'return to sender' option at your local post office and effectively do not pay at that time you will be charged a minimum $15 plus the $5 re-stocking fee. 

Our return address is:

Barefoot Blvd - Online Returns

2/13 Lawson St,

Byron Bay, NSW 2481

 

Please note: for in store purchases please see your receipt for policies.