Defective returns can be returned directly to us. Please note we are a representative of the brands and the warranty claims are all processed through each brand. If outside our standard return time frame return period, the customer is required to pay all freight costs. All warranties that can not be done directly with the brand are to be sent to us at the following address:
2/13 Lawson St, Byron Bay NSW 2481
We will arrange the return of the item to the brand and represent you for the claim. The claimant (you) is to cover all freight charges relating to the claim. This includes postage to and from STM and the Brand. Please note that manufacturer restrictions and time frames do apply.