If you feel there is an issue with anything you ordered from us please contact us so we can advise you what to do. Here's a step by step process for warranty claims:
If your item has been used in anyway shape or form:
Step 1: Send us an email with the following included: photos of the item in question, advise us what and where the issue is, a tax invoice or receipt and your contact details.
Step 2: Wait for a reply from us advising the next steps.
The next steps vary depending on which brand you are seeking a warranty for. We will advise the fastest way to get this resolved. Please note that all freight costs are covered by yourself.
If your item has just been received and is still brand new and you believe there is an issue, please send us an email with your order details and a photo and we'll reply asap with the process and instructions to take.
Please do not post goods directly back to us without hearing from us first. This could incur double postage fees if it is not deemed a warranty and it will be at your own expense.
Please note we are a representative of the brands and all the warranty claims are processed through each brand and their respective policies. We do not guarantee anything but will seek the best and fairest outcome for yourself in align with the brands recommendations.
Warranties are to be sent to us at the following address:
Shop 2, 13 Lawson St, Byron Bay NSW 2481