Refund policy

 

For online orders only we offer a 30 day return policy on returns from the date of order. For in store purchases please see your receipt or contact the store for details

See below for your 2 options when returning your online purchase:

Exchange

If you order the incorrect size or colour and you would like to change it here is the way to do it:

• Step 1: Order and buy the correct ones online. We'll send these within 1-2 business days.
• Step 2: Post the incorrect ones back with a tax invoice inside saying you'd like a refund as you have ordered the correct size online.
• Step 3: Wait and you'll receive the correct ones shortly and once we have received the returning ones you will be refunded. 

The refunds for exchanges in the process above are available in full when the customer pays freight on the original order. If freight wasn't paid and you exchange as above we charge $10 re-stocking fee. There is no refund for shipping charges.

** Please send your shoes back in its original shoe box with packaging around it or in a satchel. Do NOT send them back in the shoe box alone and have address labels etc on the actual shoe box. If you do send it this way and the box is damaged with address labels on it etc you will be charged a $10 re-stocking fee plus 20% of the original RRP of the item.

You can NOT exchange on items that are 40% off or more from their original price (RRP).

Refund

Refunds are available on all items excluding items that have been discounted by 40% or more from their original price (RRP). 

Full refunds are available when the customer pays freight on the original order. If freight wasn't paid and you would like a refund we charge $10 re-stocking fee. Please send the item back with a copy of the tax invoice inside and a brief note stating that you'd like a refund.

The refund is for the cost of each item. There is no refund on shipping charges.

If you have any questions please drop us an email or call us.

If you take it upon yourself to send back any item that was bought when it was discounted by 40% - you will incur a $25 or 30% re-stocking fee of the sale price - whichever is greater.

Postage 

All of the return post costs will be incurred by the customer if a refund or exchange is required. If you use the 'return to sender' option at your local post office and effectively do not pay at that time you will be charged a minimum $15 plus the $10 re-stocking fee. 

Our return address is:

Barefoot Blvd - Online Returns

Shop 3, 17-21 Jonson St

Byron Bay, NSW 2481

 

Please note: for in store purchases please see your receipt for policies.